We informed customer at that time that we are in a backorder situation for that product. On 9/15 the customer ordered their unit paid $150 deposit with balance due upon shipment. We really appreciate our customer's interest and passion for our products. Per Sherman it should arrive in the factory tomorrow and ship out by Friday or Saturday. I heard from Sherman, the GM he said of Highland Park who assured, the machine would be in on the 5th or 7th, the containers were held up in port again and I just spoke to him. I feel like I am just being jerked around. That has now been over two weeks ago and still no refund. I called once again, told them about the misdated check and asked for a refund again. I finally received a check in the mail on April 5,2021, but when I took it to the bank to deposit it, the bank would not accept it as it was dated April 1, 2020, technically making it over a year old. I had called in three times through February and March asking for a refund. Two weeks later when I still hadn't received the blade, I called and was once again told they did not have a blade in stock. I again gave them my credit card number and was charged for shipping. I was told that shipping would be another $97.00. I was about to and ask for a refund when I called again, but was told they finally had a blade in stock. This went on every three weeks until February 1, 2021. Three weeks later I called again and was told the same thing: it wasn't in but should come in on their next shipment in a couple weeks. Three weeks later when I still hadn't received the blade I called and was told the blade was not in stock, but should be in on their next shipment in a couple weeks. I was told the blade was in stock and would ship out soon. On SeptemI ordered a 36" diamond saw blade for a rock saw from Highland Park Lapidary over the phone. Never received product and have repeatedly asked for a refund. I ordered and paid for a 36" diamond blade for a rock saw on Sept.
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